Privacy Policy

1. Who We Are

Mama Mad's Car Seat Cleaning ("we," "us," or "our") is a small, locally owned business based in Ventura County, California. We provide professional deep-cleaning services for car seats, strollers, and high chairs.

2. Information We Collect

When you use our website and services, we may collect:

• Account information: name, email address, phone number, and password (hashed)
• Address information: street address, city, and ZIP code for pick-up and drop-off scheduling
• Booking details: service selections, scheduled dates/times, notes, and digital waiver signatures
• Payment information: payment card details are processed directly by Square and are never stored on our servers

3. How We Use Your Information

• To create and manage your account
• To schedule, confirm, and fulfill your bookings
• To process payments and send invoices/receipts
• To send transactional emails (booking confirmations, status updates, invoices, and receipts)
• To communicate with you about your services

4. Third-Party Services

We share your information with the following service providers, solely to operate our business:

• Supabase — database hosting and authentication
• Resend — transactional email delivery
• Square — payment processing

We do not sell, rent, or trade your personal information to any third party. We do not use advertising networks, analytics trackers, or data brokers.

5. Cookies

Our website uses only essential cookies required for authentication and session management. We do not use tracking cookies, advertising pixels, or third-party analytics cookies.

6. Data Retention

We retain your account and booking information for as long as your account is active or as needed to provide you services. Financial records (payment amounts and transaction IDs) are retained for bookkeeping and legal compliance purposes even after account deletion.

7. Your Rights

You have the right to:

• Access your data: download a copy of all personal information we hold about you from your profile page
• Delete your account: request deletion of your account and personal information from your profile page. We will anonymize your personal data while retaining non-identifying financial records as required for bookkeeping.
• Update your information: edit your profile details at any time

8. Data Security

We use industry-standard security measures to protect your personal information, including encrypted connections (HTTPS), secure password hashing, and row-level database security policies. Payment card information is handled entirely by Square and never touches our servers.

9. Children's Privacy

Our services are intended for adults. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child, please contact us immediately.

10. Changes to This Policy

We may update this privacy policy from time to time. If we make significant changes, we will update the "Last updated" date at the top of this page.

11. Contact Us

If you have any questions about this privacy policy or our data practices, please contact us through our website.